Frequently Asked Questions
What is Curtis Liquors’ return policy?
No Returns on items that are being shipped. Because of the nature of the product, we are unable to offer refunds for purchases made on this web site. Please select your purchases carefully. Curtis Liquors is committed to 100% customer satisfaction, so we are happy to look at your concerns if there is a problem with your order. We do not guarantee that we will offer replacement product or refund.
If I place an order today, when will it be shipped/ ready for pickup?
Orders placed today will normally ship or be ready for pickup on the next business day, providing all items are in stock. You will be notified by email that your order is ready to be picked up or if it has been shipped. If you choose “local delivery” by Curtis Van, shipments will be made every Wednesday from noon – 5:00 pm. We will use our discretion with regards to weather conditions as to if the shipment will go out.
After 30 days, any orders that are scheduled for "in-store" pick up, that are not picked up, are subject to a $25 re-stocking fee.
Where do you ship?
We provide 3 delivery options:
Pick up: A customer can pick up their purchase at either store location. Your purchase will be will ready for pickup upon receiving your order confirmation email.
FedEx Ground: FedEx ground is available for shipments of wine, cigars, wine gift baskets and gift cards. FedEx will not ship liquor and beer.
Local Delivery: We will deliver to the following towns for a small $25.00 delivery fee: Weymouth, Cohasset, Hingham, Braintree, Holbrook, Rockland, Abington, Scituate, Hull and Norwell.
Local delivery will occur each Wednesday between noon and 5:00 pm. We do not deliver on holidays (or Thanksgiving and Christmas Eve). In inclement weather, we will not deliver. Delivery will occur on the next available business day.
Do you have a retail store that I can visit?
Yes, we have two store locations:
486 Columbian Street 792 Route 3A
Weymouth, MA 02190 Cohasset, MA 02050
Our retail stores operates Monday through Thursday 9:00 am to 9:00 pm, Friday and Saturday 9:00 am to 10:00 pm, and 12:00 pm to 6:00 pm on Sunday.
Do you sell gift cards?
Yes, we have gift cards in any denomination.
If I ship a bottle of wine to someone as a gift, will there be an invoice included, and am I able to include a gift card?
If you place an order and request it to be sent as a gift, there will be no documentation included with the shipment. If you would like a gift note to be included, that can be accommodated by using the “gift or special notes” text box during the check-out process. Yes. Gift cards can be included in your shipments, or sent individually for a $5.00 shipping and handling fee.
Do you match prices if an item I purchased goes on sale?
The prices over the internet are the same prices as the store. There will no refund or credit if an item later goes on sale.
What forms of payment do you accept?
We accept Master card, Visa, American Express, Discover and Debit Cards.
Is it safe to use my debit or credit card on your site?
Yes. All client information is stored in secure databases that are protected from unauthorized access. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Curtis Liquors uses High-level encryption software SSL (Secure Socket Layers) a leading encryption software company available today. High-level encryption ensures protection when providing sensitive data such as credit card information.
Can I make a mixed case, and how will that affect my 15% case discount?
The case discount takes effect when you select 12 or more bottles of non sale items. Items that show a sale price are no longer available for a discount. If you select 6 sale items and 6 non-sale items (for example), you will receive the discount on the 6 non-sale items but not on the sale items.
Can I update billing and shipping addresses?
Yes, just login to your “My Account” and modify any of the addresses that are shown.
How do I find past orders?
When you are in “My Account”, you will find “Recently Placed Orders”. This will give you a complete order history including tracking number, status, items ordered, ship to address and amount of order.
I forgot my password, what do I do?
Click on forgot password in the “login” area. It will ask you to enter your email address. Your password will be sent to your email address immediately.
Will I receive a confirmation of my order?
Curtis Liquors will send an order acknowledgment email to the address associated with your account. Once your order has been packaged and shipped you will receive a final confirmation email, which will charge your credit card account.
What happens if no one is available to sign for my delivery?
There must be an adult at least 21 years to sign for any delivery since the shipment contains alcohol. If no one is available when delivery is attempted, there will be one more attempts made on consecutive business days. Should the delivery fail on all both attempts, the package will return to sender, and we must recharge shipping in order for the package to be re-sent.
Does shipping via ground service guarantee a delivery date, and can I request a certain time that I am available?
By selecting ground service, this does not guarantee a delivery date, it is rather an approximation. As for time of day, it all depends on what stop you may be for the delivery truck.
What is required to pick up an order, and can I send someone else to pickup my order?
We will need your name and order confirmation number. If you have someone else picking up the order, they will also need proper identification and the order number as well.
Can I talk to someone for help?
Just call us at 1-877-440-0140 to speak with one of our associates who will be happy to help you. They are available Monday – Friday 9:00am – 5:00 pm.